24 months guarantee is applied while shopping at www.thechairs.lt.
- customer assembly the goods by the instruction that is given;
- the product has been used for its intended purpose;
guarantee applies to product that is defected by manufacturer or were damaged during transportation;
if customer gets furniture in bad quality, we are responsible for replacing it or we refund money paid for the product.
Return policy for good quality goods:
- If goods do not have any damages or defects and customer wants to return it – it has to be done in 14 days after purchase and it has to be paid by customer (delivery address Piliakalnio str. 3, Kaunas). All furniture have to be packed in original boxes;
- Return policy for good quality goods does not apply if goods were custom made (these goods are marked „Delivery in 2/3/4/5/6 weeks“).
Guarantee does not cover damages if:
- the goods have been damaged due to the fault of the buyer;
- furniture was damaged because of Force majeure;
- furniture was used and naturally worn off.
If you have complains please contact us by e-mail email@example.com. Please send a written claim and defected furniture’s photos. During the warranty time our company will replace damaged furniture or refund money. We will fix damages in 15-60 working days from the date that we receive the claim or issue a refund.
Defected goods are replaced or refunded in accordance of Lithuanian law “return and exchange rules, approved in 2001. June 29. Minister of Economy No. 217th”.