24 months guarantee is applied while shopping at www.thechairs.lt.
- customer assembly the goods by the instruction that is given;
- the product has been used for its intended purpose;
guarantee applies to product that is defected by manufacturer or were damaged during transportation;
if customer gets furniture in bad quality, we are responsible for replacing it or we refund money paid for the product.
Return policy for good quality goods:
- If goods do not have any damages or defects and customer wants to return it – it has to be done in 14 days after purchase and it has to be paid by customer (delivery address Piliakalnio str. 3, Kaunas).
- Return policy for good quality goods does not apply if goods were custom made (these goods are marked „Delivery in 2/3/4/5/6 weeks“)
Guarantee does not cover damages if:
- the goods have been damaged due to the fault of the buyer;
- furniture was damaged because of Force majeure;
- furniture was used and naturally worn off.
If you have complains please contact us by e-mail firstname.lastname@example.org. Please send a written claim and defected furniture’s photos. During the warranty time our company will replace damaged furniture or refund money. We will fix damages in 15-60 working days from the date that we receive the claim or issue a refund.
Defected goods are replaced or refunded in accordance of Lithuanian law “return and exchange rules, approved in 2001. June 29. Minister of Economy No. 217th”.